Basic Selling Concepts. Designed for those new to sales. Our most popular retreat. Focuses on challenging your sales people to truly examine how to sell for your company, obtain results faster and use process as a discipline. Your sales professionals emerge from this dynamic course permanently committed to their profession, themselves – and to your organization. This unparalleled sales training course is simply a must for all low to mid range sales executives.
SAM – Strategic Account Management. Designed for recurring revenue or high volume sales organizations. Your sales professionals emerge from this invaluable session with a new format and perspective to framing how they deploy customer interactions and professional account management demands.
Strategic Selling. These must have high level concepts may surprise even the most seasoned professionals. We combine role playing with repetitive exercises to internalize methodologies of diving deeper into client’s needs and following the pain chain to discover wider meaning to the prospect and the solutions we market. These highly effective skills transform your sales professional from front line troop mentaility to covert marine operative with a lasting sense of strategy, purpose and confidence to advance even the toughest prospects. Learning how to focus on selling value will pay dividends for years to come and change the way you operate professionally.
RPM: Real Performance Metrics. Through productivity tracking, sales professionals can measure their key actions to ensure consistent and disciplined behaviour. Fact is, many sales professionals do not regulalry examine the correct amount or type of actions and behaviors that are required to drive the desired results. Representatives whom enroll for this session will quickly align the need to establish key indicators and measure them often for the optimum amount of activity needed to become successful. Serios players who want to take their game to the next level will appreciate the discipline this session provides and reap the rewards as they become even more savvy business professionals enjoy greater incomes, career longevity, job security and ultimately, lasting legitimacy among business leaders. This retreat examines the concepts of doing the right things more often and challenges the attendee to analyse why they win and why they lose?
Strategic Selling. These must have high level concepts may surprise even the most seasoned professionals. We combine role playing with repetitive exercises to internalize methodologies of diving deeper into client’s needs and following the pain chain to discover wider meaning to the prospect and the solutions we market. These highly effective skills transform your sales professional from front line troop mentaility to covert marine operative with a lasting sense of strategy, purpose and confidence to advance even the toughest prospects. Learning how to focus on selling value will pay dividends for years to come and change the way you operate professionally.
Setting the PACE. This easy to navigate, simplified approach to expansion tactics is an entry level growth strategy session that provides attendees with a high level simplified introduction to the four pillars of growth as our firm sees it. Through a discovery in Productivity Measures, Accountability from Management to Staff, Continuous Improvements, and Expense Control through Financial Controlership these highly effective skills and methodologies will impress even the senior staff and will transform how your staff and management team view expansion and how to prepare for it. Open to all levels of staff and organizations poised for growth or experiencing growth challenges.
Customer Service, Relationship and Experience Management
What clients really enjoy about this session is it adds objectivity to all aspects of existing company servicing – from the importance for each team unit to create their own mission statement, value proposition, and service credo, along with methods to deliver great touch programs and exceptional service. Often front line staff don’t really know the “how” of going about creating raving fans – they know why but miss the “what and how” to achieve real differentiation – How do we drive referrals – which is usually through better service – so the essentials of establishing quick rapport is included in the training too. This unique multi-part session includes elements of assessing our existing customer satisfaction, part existing tactics audit, part consulting, part workshop, then part strategic implementation of new ideas and the deployment of customer satisfaction frameworks through identifying a net promoter score.